Air Asia’s Customer Service Fail

The last leg of our journey is upon us. And unlike the first leg of our trip, or first two-thirds really, all of our transit from here on out will be by air. We wanted to begin our Indonesian stay in the east and work our way west. But when we went to book flights, Air Asia wouldn’t let us do the many short flights in one day. So we decided to go to the offices at KL Sentral to speak to a human, thinking we could work it all out. Confusion and eventual dismay ensued. Continue reading

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